At Lagoon of Randomness™, we take pride in crafting merch that carries meaning, mood, and quality. While most of our products are final sale due to the nature of our limited drops and made-to-order designs, we understand that issues can happen. If your item arrives damaged, misprinted, or defective, we’re here to make it right.

 

✅ Eligible Return Reasons (Within 14 Days of Delivery):

• Damaged upon arrival (e.g., rips, tears, broken stitching)

• Printing issues (e.g., misaligned graphics, color bleed)

• Manufacturing flaws that affect wearability

 

🚫 Non-Refundable Issues:

• Incorrect size selected

• Changed your mind / no longer want item

• Mistaken color or style choice

• Wear-and-tear after use

 

We reserve the right to deny returns or refunds if the claim does not meet the conditions below.

​

📝 Return Requirements:

​

To qualify for a refund or exchange, you must:

​

1. Email us at contactus@lagoonofrandomness.com within 14 days of receiving your order.

2. Include:

   • Your order number

   • A brief reason for the return

   • Photos or video proof of the damage, clearly showing the issue

3. Return the item in its original packaging (or as close as possible) to the following address:

 

Return Address:
Lagoon of Randomness
217 Wrangler Drive
Coppell, Texas, 75019
United States

 

We recommend using tracked shipping to ensure your return is delivered successfully.

 

🔍 Review & Refund Process:

 

Once we receive your email and item:

• Our team will review your claim within 5–7 business days

• If approved, we will issue a refund to your original payment method

• You’ll receive a confirmation email once processed

 

We care deeply about the experience you have with our brand—both creatively and materially. If something slipped through the cracks, we'll make it right if the evidence is clear. That’s our promise.

 

Thank you for rocking with #LagoonOfRandomness and supporting indie creativity.